At La Luna Floral Studio, we want to make sure that our customers are happy with the items they've purchased. Each item is hand-crafted with a lot of attention and detail, and all photographs on lalunafloralstudio.com aim to be as accurate as possible. For custom orders, we will always work to the description given at the time of order, and if the requested flowers are not available or are not in season, we will let you know in advance and offer you alternative options.
If you are not satisfied with your purchase, please immediately email email@example.com with a description of any issues, and with supporting photographs.
You may be eligible for a refund if;
- The item/s you received were damaged
- You received the wrong order
Refund requests will only be considered if the item was received within the prior 30 days.
In the event that a refund is due, the buyer will be responsible for bearing the shipping costs associated with returning the items. All returned items must be returned in the condition that you received it.
Please refer to the care information provided with your items, so that you can maximise the lifespan of your purchase. La Luna Floral Studio is not responsible for items that are not cared for correctly.
How It Works
Dublin based deliveries are carried out by a premium delivery service - order by 11am Monday - Saturday to avail of same day delivery within Dublin, alternatively let us know a specific day you'd like delivery Monday - Saturday. Time slots can't be given but don't hesitate to contact us if you would like an update on the driver's whereabouts. For nationwide delivery we use An Post Express. Once dispatched it typically arrives the following working day but please allow 3-5 working days for delivery from the time of order. We will provide tracking info once dispatched!
Where a custom order is placed, a delivery timeframe will be provided to you after ordering. You can request that your order be delivered, in which case it will be delivered within the timeframe agreed. You will also have the option to collect your order free of charge from Dublin 24.
If you require your items urgently, please email us at firstname.lastname@example.org and we will be happy to help.
The prices above relate to the shipping of single items - for example, a large bunch, or a vase arrangement. In the event that you order multiple items, additional shipping charges may apply, and will be calculated on a per-package basis using the above delivery rates.